Cover & Diagrams

Measure What Matters Book Summary preview
Measure What Matters - Book Cover Chapter preview
chevron_right
chevron_left

Download, customize, and translate hundreds of business templates for free

Start for free ⬇️

Go to dashboard to download stunning templates

Download

Synopsis

How can your business make the tough choices that will ensure its survival? How do you keep your teams on track while encouraging employees to be fully engaged, even in times of stress and challenge?

The Objectives and Key Results system, pioneered at Intel and perfected at Google, gives an organization timely and highly relevant data to track their progress.

OKRs surface any organization's most important work, focusing effort, fostering communication, and building employee performance and retention.

Top 20 insights

  1. Google co-founder Larry Page calls Objectives and Key Results "a simple process that helps drive organizations forward," and says that "OKRs have helped lead us to 10x growth, many times over."
  2. An Objective is WHAT is to be achieved: something significant and action oriented, the stuff of inspiration and far horizons. Key Results benchmark and monitor HOW to get to the said Objective: they are specific, time-bound, and metric-driven; measurable and verifiable. Once these Key Results are all accomplished, the objective is achieved.
  3. A two-year study by Deloitte found that the biggest impact on employee engagement comes from "clearly defined goals that are written down and shared freely." Most effective is when those goals are linked to the team's broader mission.
  4. Peter Drucker, the Father of Modern Management, coined the term "Management by Objectives (MBOs)" in 1954 . While productivity rose markedly at companies where MBOs were embraced, MBOs also have limitations: centrally-planned goals can become stagnant and slow to trickle down through the hierarchy. The OKR system builds on Drucker's work to create meaningful connections across the organization.
  5. When Intel was facing an existential threat to its microprocessor business from Motorola, it used the OKR system to reboot the company's priorities in just four weeks. Dubbed Operation Crush, Intel's battle plan to "crush" Motorola was clear, precise, and fast, allowing a near-billion-dollar company to turn on a dime.
  6. The OKRs system is built on four superpowers: 1) Focus and commit to priorities, 2) Align and connect for teamwork, 3) Track for accountability, and 4) Stretch for amazing results.
  7. Focusing on the handful of initiatives that can make a real difference and deferring the less important ones allows leaders to commit to those choices and makes for a successful organization. High-performance organizations focus on the work that is important and are just as clear on what doesn't matter.
  8. Flawed goal-setting can lead to disastrous consequences: Wells Fargo's ruthless one-dimensional focus on sales targets led to branch managers feeling pressured to open millions of fraudulent accounts. The subsequent consumer banking scandal may have damaged the Wells Fargo brand beyond repair.
  9. Jini Kim, CEO of healthcare data platform and analytics company Nuna, emphasizes the importance of senior executives embodying the OKR system: "Until your executives are fully on board, you can't expect contributors to follow suit."
  10. Research shows that public goals are more likely to be attained than ones that are held private. In a recent survey of 1,000 workers in the U.S., 92% said they would be more motivated to reach their goals if colleagues could see their progress.
  11. According to Harvard Business Review, companies will highly aligned employees—where their everyday activities are tied to the organization's vision—are more than twice as likely to be top performers. But alignment is rare: studies suggest only 7% of employees fully understand the company's business strategy.
  12. Healthy organizations encourage some goals to emerge from the bottom up. Google has "20% time" which frees engineers to work on side projects for the equivalent of one day a week.
  13. Intuit Chief Information Officer Atticus Tysen says the key for Intuit to succeed was for all OKRs to be visible throughout the company. For those working outside headquarters, OKRs ended the mystery of what was happening back at HQ, making the company more cohesive.
  14. Tracking is a key part of the OKR system. Robust, cloud-based OKR management software packages allow users to navigate a digital dashboard to create, track, edit, and score their OKRs. Such platforms promote internal networking, drive engagement, and make everyone's goals more visible.
  15. Reflecting on successful completion of an objective is critical: a Harvard Business School study found that learning from direct experience is more effective when coupled with reflection.
  16. Studies found that people who recorded their goals and sent weekly progress reports to a friend attained 43% more of their objectives than those who merely thought about their goals.
  17. Bill Gates notes that people in philanthropy often confuse the mission, which is directional, with the objective, which is the set of concrete steps you're actually engaged in. "Having a good mission is not enough. You need a concrete objective, and you need to know how you're going to get there."
  18. At Google, Larry Page expects team members to create products and services that are ten times better than the competition, not just improving on existing systems but reinventing them. Aspirational OKRs are set at 60-70% attainment, meaning that performance is expected to fall short at least 30% of the time. Team members are encouraged to try and fail.
  19. Ten percent of Fortune 500 companies have ditched the annual review. Adobe discovered that annual reviews were costing the company 80,000 manager hours a year and in 2012 dropped them in favor of continuous performance management—this combines the quarterly goals and tracking of OKRs with conversations, feedback, and recognition to lift everyone's achievement.
  20. The rulebook tells people what they can or can't do, but the culture of the organization can tell people what they should do. Or, as business philosopher Dov Seidman puts it, "What we choose to measure is a window into our values, and into what we value."

Summary

Measure What Matters shows how to implement the OKR system—Objectives and Key Results—for any team or organization. An Objective is a concrete, action-oriented thing that needs to be achieved; Key Results are the specific, measurable and verifiable steps that will meet the objective. The OKRs system is built on four superpowers. The first is focusing on the handful of initiatives that can make a real difference and deferring the less important ones; this allows leaders to commit to those choices and makes for a successful organization. The second is the ability to align and connect. OKR transparency means that not only are everyone's goals openly shared, but individuals also link their objectives to the company's overall game plan, and coordinate with other teams. The third OKR superpower is that they can be tracked; they are driven by data, with periodic check-ins, objective grading, and continuous reassessment. The final OKR superpower is the system's ability to motivate people to excel by doing more than they had thought possible. Setting conservative goals stymies innovation; setting ambitious 'stretch' goals encourages people to go outside their comfort zones.

stars icon
Questions and answers
info icon

The implementation of the OKR (Objectives and Key Results) system challenges traditional practices in goal setting and performance tracking in several ways. Firstly, it focuses on a few critical initiatives rather than a multitude of tasks, which is a departure from traditional goal setting that often involves setting numerous goals. Secondly, the OKR system promotes transparency and alignment across the organization, which is not always the case in traditional settings where goals may be siloed. Thirdly, the OKR system is data-driven and involves regular check-ins, objective grading, and continuous reassessment, which is a more dynamic approach compared to traditional performance tracking that may rely on annual reviews. Lastly, the OKR system motivates individuals to excel, fostering a culture of high performance and continuous improvement.

OKR, or Objectives and Key Results, is a goal-setting framework that helps organizations measure impact. Here's how you can use it:

First, define your Objectives. These should be concrete, action-oriented goals that you want to achieve.

Next, identify the Key Results. These are specific, measurable, and verifiable steps that will help you meet your objectives.

The OKR system is built on four superpowers: focus, alignment, tracking, and motivation.

Focus on the most important initiatives and defer the less important ones.

Align and connect your individual objectives to the company's overall game plan.

Track your progress with data, periodic check-ins, objective grading, and continuous reassessment.

Motivate your team to excel by setting ambitious 'stretch' goals that encourage them to go outside their comfort zones.

Remember, the OKR system is not just about setting goals, but also about measuring progress and impact. It's about creating a culture of accountability and continuous improvement.

View all questions
stars icon Ask follow up

The OKR system

Google co-founder Larry Page calls OKRs "a simple process that helps drive organizations forward," and says that "OKRs have helped lead us to 10x growth, many times over." Objectives and Key Results—OKRs—is a collaborative goal-setting protocol for companies, teams, and individuals; it is a way to surface primary goals, channel efforts, and coordinate.

stars icon
Questions and answers
info icon

The potential for the OKR (Objectives and Key Results) system to be implemented in other real-world scenarios is vast. The OKR system is a collaborative goal-setting protocol that can be used by companies, teams, and individuals. It helps to surface primary goals, channel efforts, and coordinate activities. It has been instrumental in driving organizations forward, as evidenced by Google's 10x growth. Therefore, it can be applied in any scenario where there is a need to set clear objectives, measure key results, and align efforts towards achieving those objectives.

The book "Measure What Matters" has significantly influenced the way companies set their objectives and key results (OKRs) by introducing a simple, collaborative goal-setting protocol. It has helped organizations to clearly define their primary goals and align their efforts accordingly. The book has been endorsed by industry leaders like Google's co-founder Larry Page, who credits OKRs for driving the company's exponential growth. The book's influence has led many companies to adopt OKRs as a standard practice for setting and achieving ambitious goals.

View all questions
stars icon Ask follow up

The OKR system has been adopted most widely in the tech industry, where agility and team work are imperative, but is also found at household names such as Disney and Exxon; at smaller start-ups where having everyone pulling in the same direction is a survival tool; at rapidly-scaling organizations that need a shared language for execution; and in larger enterprises where they function as neon-lit road signs.

stars icon
Questions and answers
info icon

The OKR (Objectives and Key Results) system can be implemented as a survival tool in start-ups and as a shared language for execution in rapidly-scaling organizations by setting clear, measurable objectives and aligning them with the company's goals. This ensures everyone is working towards the same targets, promoting teamwork and efficiency. In start-ups, it helps to prioritize tasks and focus resources where they are most needed for survival. In rapidly-scaling organizations, it provides a common language for execution, ensuring everyone understands the direction and goals of the company, thus facilitating rapid growth.

The adoption of the OKR (Objectives and Key Results) system across various industries has led to some surprising insights. While it's most widely adopted in the tech industry, it's also found in household names like Disney and Exxon. Smaller start-ups use it as a survival tool to ensure everyone is working towards the same goals. Rapidly-scaling organizations use it as a shared language for execution, and larger enterprises use it as clear indicators of their strategic direction. It's surprising to see how versatile and adaptable the OKR system is, proving beneficial in different contexts and scales.

View all questions
stars icon Ask follow up

An Objective is WHAT is to be achieved: something significant, concrete, action oriented, and (ideally) aspirational. An objective can be long-lived, rolled over for a year or even longer.

Key Results benchmark and monitor HOW we get to the objective: they are specific, time-bound, aggressive yet realistic, and most of all, measurable and verifiable. At the end of a designated time period, typically a quarter, the Key Result is declared fulfilled or not. Key Results can evolve as the work progresses, but once they are all completed, the objective is achieved (and if not, then the OKR was poorly designed).

stars icon
Questions and answers
info icon

The OKR (Objectives and Key Results) framework can be effectively implemented in a business environment for performance and growth by following these steps:

1. Define clear and measurable objectives: These should align with the company's mission and goals.

2. Set aggressive yet realistic key results: These should be specific, time-bound, and verifiable. They serve as benchmarks to monitor progress towards the objectives.

3. Regularly review and update the OKRs: At the end of a designated time period, typically a quarter, the Key Result is declared fulfilled or not. Key Results can evolve as the work progresses.

4. Ensure alignment and transparency: Everyone in the organization should understand the OKRs and see how their work contributes to achieving them.

To ensure Key Results are aggressive yet realistic and measurable, you can use the following strategies:

1. Set clear and specific goals: The Key Results should be well-defined and specific to avoid ambiguity.

2. Time-bound: Key Results should have a clear timeline for completion. This helps in tracking progress and maintaining focus.

3. Aggressive yet realistic: The Key Results should be challenging but achievable. They should push the team to perform better but not be so difficult that they become demotivating.

4. Measurable and verifiable: The progress towards the Key Results should be quantifiable and verifiable. This helps in objectively assessing the progress and determining whether the objective has been achieved or not.

View all questions
stars icon Ask follow up

To put it another way, Objectives are the stuff of inspiration and far horizons. Key Results are metric-driven and earth bound; they are the levers you pull and the marks you hit, to achieve the Objective.

Among experiments in the field of management theory, 90% confirm that productivity is enhanced by well-defined, challenging goals. Alienation saps the bottom line; engaged work groups generate more profit and less attrition. A two-year study by Deloitte found that, to build engagement, the biggest impact comes from "clearly defined goals that are written down and shared freely." Most effective is when those goals are linked to the team's broader mission.

stars icon
Questions and answers
info icon

A startup can use the key topics covered in "Measure What Matters" to drive their performance and growth by implementing the Objectives and Key Results (OKR) system. This system encourages setting well-defined, challenging goals that are written down and shared freely. These goals should be linked to the broader mission of the team. This approach enhances productivity and engagement, leading to more profit and less attrition. It's important to note that the OKR system has helped many world-renowned corporations and organizations navigate through ups and downs.

Yes, there are several examples of corporations that have successfully implemented the practices outlined in "Measure What Matters". Google is a prime example, where they have used Objectives and Key Results (OKRs) to set and achieve ambitious goals. LinkedIn, Twitter, and Uber are other notable companies that have adopted this method. The implementation of OKRs has helped these companies align their teams towards common goals, improve productivity, and drive growth.

View all questions
stars icon Ask follow up

Google

In 1999 Google was the 18th search engine to arrive on the web. The company needed to make tough choices, keep its team on track, and measure what mattered; OKRs became the tool that institutionalized the founders' "think big" ethos, the scaffolding on which Google built seven products with a billion or more users each—Search, Chrome, Android, Maps, YouTube, GooglePlay, and Gmail.

stars icon
Questions and answers
info icon

Google used OKRs (Objectives and Key Results) in innovative ways to build its billion-user products. For instance, they used OKRs to keep their team on track and make tough decisions. This helped them to institutionalize the founders' 'think big' ethos. OKRs became the scaffolding on which Google built seven products with a billion or more users each—Search, Chrome, Android, Maps, YouTube, GooglePlay, and Gmail. It's not specified how exactly they used OKRs in each case, but it's clear that OKRs played a crucial role in their strategy and helped them achieve their ambitious goals.

Implementing OKRs (Objectives and Key Results) in a company can present several challenges. Firstly, there might be resistance to change from employees who are used to traditional goal-setting methods. To overcome this, it's important to communicate the benefits of OKRs and provide adequate training. Secondly, setting unrealistic or vague objectives can lead to frustration and lack of progress. This can be mitigated by setting clear, achievable goals and regularly reviewing and adjusting them. Lastly, there might be a lack of commitment from leadership, which can undermine the implementation process. To prevent this, leaders should be actively involved in the OKR process and demonstrate their commitment to it.

View all questions
stars icon Ask follow up

In 2017, for the sixth year in a row, Google topped Fortune magazine's list of Best Companies to Work For. It is a company rooted in strong and stable leadership, massive technical resources, and a values-based culture of teamwork, transparency, and relentless innovation.

Peter Drucker

In his landmark 1954 book The Practice of Management Peter Drucker noted that people are more likely to complete a course of action when they helped to choose it. We can see the genesis of OKRs in Drucker's principle of "management by objectives" or MBOs.

The results were impressive: in companies such as HP, where MBOs were embraced, productivity rose by as much as 56%. But, MBOs also had limitations: centrally-planned goals were slow to trickle down through the hierarchy; they became stagnant without frequent updating; or, they were tied to salaries, so that risk-taking ended up being penalized.

stars icon
Questions and answers
info icon

The content discusses the impact of Management by Objectives (MBOs) in companies like HP, where they led to a significant increase in productivity. However, it also highlights some limitations of MBOs, such as the slow dissemination of centrally-planned goals, the need for frequent updates to prevent stagnation, and the potential for penalizing risk-taking when MBOs are tied to salaries.

Chapter 5 of "Measure What Matters" discusses the concept of Objectives and Key Results (OKRs). It explains how traditional Management by Objectives (MBOs) had limitations such as slow implementation, stagnation without frequent updates, and discouragement of risk-taking due to salary ties. The chapter then introduces OKRs as a more dynamic, flexible, and risk-encouraging alternative to MBOs. OKRs focus on setting clear, measurable goals and tracking progress towards them, fostering a culture of transparency and accountability.

View all questions
stars icon Ask follow up

Intel and Operation Crush

At Intel, head of operations and eventual-CEO Andy Grove asked, how do we define and measure output by knowledge workers, and how can we increase it? Applying manufacturing production principles to professional and managerial ranks, Grove went beyond MBOs to develop the OKR system.

Grove emphasized that less is more: a few well-chosen objectives, a limit of 3-5 per cycle, imparts a clear message. He emphasized setting goals from the bottom up; to promote engagement, teams and individuals should create about half of their own OKRs. Do not dictate—collective agreement is essential to goal achievement—and stay flexible: key results can be modified, even discarded, mid-cycle if an objective no longer seems practical or relevant as written. He also emphasized the importance of daring to fail: stretch goals push organizations to new heights. OKRs are a tool, not a weapon or a contract; keep them separate from bonuses to encourage risk taking. Finally, be patient and resolute: it can take four or five cycles to really embrace the OKR system and longer to build 'goal muscle.'

stars icon
Questions and answers
info icon

The concept of 'less is more' in setting objectives can be beneficial for a company's growth and performance in several ways. Firstly, it helps in maintaining focus by limiting the number of objectives to a few well-chosen ones. This imparts a clear message to the team about what is important. Secondly, it promotes engagement as teams and individuals are encouraged to create about half of their own objectives. This bottom-up approach ensures collective agreement and ownership, which are essential for goal achievement. Lastly, it encourages flexibility and risk-taking. Key results can be modified or even discarded mid-cycle if an objective no longer seems practical or relevant. This approach pushes organizations to new heights and fosters a culture of innovation and adaptability.

Some innovative ways to implement the OKR (Objectives and Key Results) system in a business environment include:

1. Setting goals from the bottom up: This promotes engagement as teams and individuals create about half of their own OKRs.

2. Staying flexible: Key results can be modified, even discarded, mid-cycle if an objective no longer seems practical or relevant.

3. Encouraging risk-taking: OKRs should be separate from bonuses to encourage risk taking.

4. Being patient and resolute: It can take several cycles to fully embrace the OKR system and longer to build 'goal muscle'.

View all questions
stars icon Ask follow up

In late 1979 Intel was facing an existential threat: having successfully led the initial microprocessor revolution, the company was getting beaten by Motorola's new 68000 chip. Led by Andy Grove, Intel used the OKR system to reboot the company's priorities in just four weeks. Dubbed Operation Crush, Intel's battle plan to "crush" Motorola was clear, precise, and fast. Days of brain-storming by senior management culminated in a plan to mobilize the company. The sales force was brought into the loop and eagerly embraced the new strategy. OKRs gave management a tool for rapid implementation, allowing a near-billion-dollar company to turn on a dime. By 1986 Intel's 8086 microprocessor had captured 85% of the 16-bit market.

stars icon
Questions and answers
info icon

The OKR (Objectives and Key Results) system played a crucial role in Intel's successful turnaround in the microprocessor market. In the late 1970s, Intel was facing a significant threat from Motorola's new 68000 chip. Under the leadership of Andy Grove, Intel utilized the OKR system to redefine the company's priorities in just four weeks. This strategic shift was known as Operation Crush. The OKR system provided a tool for rapid implementation, enabling the company to quickly adapt to the changing market conditions. It facilitated clear, precise, and fast decision-making, which was crucial in mobilizing the company. The sales force was also brought into the loop and embraced the new strategy. By 1986, Intel's 8086 microprocessor had captured 85% of the 16-bit market, demonstrating the effectiveness of the OKR system.

Intel, led by Andy Grove, used the OKR (Objectives & Key Results) system to overcome the threat from Motorola's new 68000 chip. This strategy was named Operation Crush. The plan was clear, precise, and fast, resulting from days of brainstorming by senior management. The sales force was included in the plan and embraced the new strategy. The OKR system allowed for rapid implementation, enabling the company to quickly adjust its priorities. By 1986, Intel's 8086 microprocessor had captured 85% of the 16-bit market.

View all questions
stars icon Ask follow up

The OKRs system is built on four superpowers: focus and commit to priorities; align and connect for teamwork; track for accountability; and stretch for amazing results.

Focus and commit

To measure what matters, start with the question: "What is most important for the next three (or six, or twelve) months?" Focusing on the handful of initiatives that can make a real difference and deferring the less important ones allows leaders to commit to those choices and makes for a successful organization. High-performance organizations focus on the work that is important and are just as clear on what doesn't matter. OKRs are precision tools that dispel confusion and give the focus needed to win for departments, teams, and individuals.

stars icon
Questions and answers
info icon

OKRs (Objectives and Key Results) are a powerful tool for focusing an organization on important initiatives. They help in setting clear, measurable goals that align with the organization's strategic objectives. By focusing on a few key objectives, organizations can prioritize their efforts on initiatives that have the most impact. OKRs also provide a clear understanding of what success looks like and how it will be measured, which helps in driving performance. They create a sense of ownership and accountability among teams and individuals, fostering a high-performance culture.

The concepts from the book "Measure What Matters" can be applied in real-world business scenarios by implementing the Objectives and Key Results (OKR) system. This involves identifying what is most important for the next few months and focusing on a handful of initiatives that can make a real difference. By deferring less important ones, leaders can commit to those choices and create a successful organization. High-performance organizations focus on the work that is important and are clear on what doesn't matter. OKRs are precision tools that dispel confusion and give the focus needed to win for departments, teams, and individuals.

View all questions
stars icon Ask follow up

Leaders must commit, publicly, to OKRs; and must get across the "why" as well as the "what." Otherwise, flawed goal-setting can lead to disastrous consequences, like Wells Fargo's drive to open accounts—the ruthless one-dimensional focus on sales targets led to branch managers feeling pressured to open millions of fraudulent accounts. The subsequent consumer banking scandal may have damaged the Wells Fargo brand beyond repair.

stars icon
Questions and answers
info icon

The book "Measure What Matters" discusses the relevance of OKRs (Objectives and Key Results) in contemporary business issues and debates by providing real-world examples of how this goal-setting system has been implemented in various corporations and organizations. It emphasizes the importance of leaders publicly committing to OKRs and communicating the "why" and "what" of these objectives. The book also highlights the potential consequences of flawed goal-setting, using the Wells Fargo scandal as an example. This case illustrates how a one-dimensional focus on sales targets, without a proper OKR system in place, led to disastrous outcomes.

The lessons from "Measure What Matters" can be applied to prevent disastrous consequences in today's business environment by ensuring that leaders commit publicly to Objectives and Key Results (OKRs) and communicate the "why" as well as the "what" of these goals. This helps to prevent flawed goal-setting, which can lead to disastrous consequences, such as the Wells Fargo scandal. The ruthless one-dimensional focus on sales targets led to branch managers feeling pressured to open millions of fraudulent accounts. By implementing OKRs, organizations can ensure that their goals are aligned with their mission and values, and that they are not solely focused on one aspect of their business, such as sales targets.

View all questions
stars icon Ask follow up

In most cases, the ideal number of quarterly OKRs will be between three and five. Too many blurs the focus on what counts. Above all, the objectives must be something significant, something that moves people forward in the here and now. Key results should be succinct, specific, and measurable. A mix of outputs and inputs can also be helpful. Clear-cut time frames intensify focus and commitment; and nothing motives us more than a deadline.

stars icon
Questions and answers
info icon

Clear-cut time frames and measurable key results can enhance focus and commitment in a team by providing a clear direction and a sense of urgency. When team members know exactly what they need to achieve and by when, it helps them prioritize their tasks and work more efficiently. It also creates a sense of accountability as their performance can be measured against the set key results. Furthermore, the presence of a deadline can motivate team members to work harder and commit to their tasks.

The ideal number of quarterly OKRs is typically between three and five. Limiting the number of OKRs is important to maintain focus on what truly matters. Having too many OKRs can blur the focus and dilute the efforts. The objectives should be significant and capable of driving progress in the present. Key results should be succinct, specific, and measurable. Clear deadlines can also enhance focus and commitment.

View all questions
stars icon Ask follow up

The story of Nuna

Nuna is a healthcare data platform and analytics company whose founders used OKRs to clarify priorities for the entire organization. Initially, the OKR process didn't take very well—until the founders realized that they themselves had to show a sustained commitment to their own OKRs, to help their teams to do the same. CEO Jini Kim says. "Until your executives are fully on board, you can't expect contributors to follow suit."

stars icon
Questions and answers
info icon

The commitment of executives to their own OKRs is crucial for the overall performance and growth of a company like Nuna. When executives show a sustained commitment to their OKRs, it sets a precedent for the rest of the organization. It clarifies priorities and helps teams align their efforts towards common goals. This commitment from the top down can foster a culture of accountability and focus, driving performance and growth. However, if executives are not fully on board with their own OKRs, it can be challenging for other contributors to follow suit.

Organizations like Nuna face several challenges when implementing OKRs (Objectives and Key Results). One of the main challenges is getting the entire organization, especially the executives, to commit to the OKR process. Without this commitment, it's difficult for the rest of the team to follow suit. To overcome this, it's crucial for the leaders to show a sustained commitment to their own OKRs. This can help set a precedent for the rest of the team to do the same. Additionally, organizations may face challenges in clarifying priorities. OKRs can help in this aspect by providing a clear framework for setting and achieving goals.

View all questions
stars icon Ask follow up

Using OKRs to act purposefully on quarterly plans, rather than just reacting to external events, allowed Nuna to expand in just four years from self-insured employers to the massive Medicaid database to a suite of new health plan products. It was able to leap from state-level computing silos to the first system-wide view across the entire Medicaid program. Today, the company is looking to leverage its platform of data to drive analytics and to inform policymakers.

stars icon
Questions and answers
info icon

A small business can use OKRs (Objectives and Key Results) to drive growth and performance in a similar way to Nuna by acting purposefully on quarterly plans, rather than just reacting to external events. This approach allows for strategic expansion and innovation. For instance, a small business could set clear objectives and measurable key results for each quarter, focusing on areas such as customer acquisition, product development, or market expansion. Regularly reviewing these OKRs can help the business stay on track and make necessary adjustments. It's also important to leverage data to drive analytics and inform decision-making, just like Nuna.

Nuna's expansion was largely facilitated by the use of Objectives and Key Results (OKRs). This strategic framework allowed the company to act purposefully on its quarterly plans, rather than merely reacting to external events. This proactive approach enabled Nuna to expand from serving self-insured employers to managing the massive Medicaid database and developing a suite of new health plan products within just four years. The company was able to transition from state-level computing silos to a system-wide view across the entire Medicaid program. Today, Nuna is leveraging its data platform to drive analytics and inform policymakers, indicating the broader implications of its expansion. The case of Nuna demonstrates the potential of OKRs in driving rapid and strategic growth.

View all questions
stars icon Ask follow up

Align and connect

The second OKR system superpower is the ability to align and connect. OKR transparency means that not only are everyone's goals openly shared, but individuals also link their objectives to the company's overall game plan, and coordinate with other teams. Connecting each individual to the organization's success brings meaning to work; deepening people's sense of ownership fosters engagement and innovation. Research shows that public goals are more likely to be attained than ones that are held private. In a recent survey of 1,000 workers in the U.S., 92% said they would be more motivated to reach their goals if colleagues could see their progress.

stars icon
Questions and answers
info icon

The principles of the OKR (Objectives and Key Results) system can be applied in real-world scenarios to foster engagement and innovation by promoting transparency and alignment. Firstly, all goals are openly shared within the organization, allowing everyone to understand the company's overall game plan and their role in it. This transparency fosters a sense of ownership and engagement among employees. Secondly, individuals are encouraged to link their objectives to the company's goals and coordinate with other teams. This alignment not only brings meaning to work but also promotes innovation as employees understand how their work contributes to the overall success of the organization. Lastly, public goals are more likely to be attained than private ones, so making progress visible to colleagues can further motivate employees to reach their goals.

The OKR (Objectives and Key Results) system's ability to align and connect is highly relevant in today's work environment. This system promotes transparency by openly sharing everyone's goals, which allows individuals to link their objectives to the company's overall game plan and coordinate with other teams. This connection fosters a sense of ownership, engagement, and innovation among employees. It also brings meaning to their work as they can see how their individual contributions impact the organization's success. Research indicates that public goals are more likely to be achieved than private ones, further emphasizing the importance of this alignment and connection.

View all questions
stars icon Ask follow up

In an OKR system, even the most junior staff can see everyone's OKR goals, all the way up to the CEO. This transparency seeds collaboration and cuts the toxic power of suspicion and politicking.

Alignment

According to the Harvard Business Review, companies will highly aligned employees are more than twice as likely to be top performers. Alignment occurs when managers and employees alike tie their everyday activities to the organization's vision. But alignment is rare—studies suggest only 7% of employees fully understand the company's business strategy and what is expected of them to reach the common goals. Global CEOs cite a lack of alignment as the number one obstacle between strategy and execution. Transparent OKRs can deliver that alignment.

stars icon
Questions and answers
info icon

Understanding the company's business strategy is crucial for employees as it helps them align their daily activities with the organization's vision. This alignment is key to the overall performance of the company. When employees understand the strategy, they know what is expected of them to reach the common goals. This understanding and alignment can lead to a significant increase in performance. In fact, companies with highly aligned employees are more than twice as likely to be top performers.

Transparent OKRs (Objectives and Key Results) can bridge the gap between strategy and execution in a business by fostering alignment. They allow every employee to understand the company's strategy and their role in achieving it. This transparency ensures that everyone is working towards the same goals, thereby improving performance. Furthermore, it eliminates confusion about expectations, enabling efficient execution of tasks.

View all questions
stars icon Ask follow up

At larger organizations in particular, goal-setting tends to cascade downwards from the executives to the rest of the staff. This can lead to a loss of agility, as each level waits for the waterfall to trickle down from above; and a loss of flexibility, as those downstream scramble to keep up with changes coming from on high. Cascading can block input from frontline employees, and it prevents horizontal connections across departmental lines.

stars icon
Questions and answers
info icon

Several strategies can be used to encourage input from frontline employees and foster horizontal connections across departments. Firstly, creating a culture of open communication where employees feel safe to share their ideas and feedback can be beneficial. This can be achieved through regular team meetings, suggestion boxes, or anonymous surveys. Secondly, cross-departmental projects or teams can help foster horizontal connections. This allows employees from different departments to work together, understand each other's roles, and share knowledge. Lastly, implementing a bottom-up approach in decision making can also encourage input from frontline employees. This involves including employees at all levels in the decision-making process, which can lead to more innovative solutions and increased employee engagement.

The implementation of the OKR (Objectives and Key Results) system can enhance agility and flexibility in an organization by promoting a more dynamic and inclusive goal-setting process. Unlike traditional cascading goal-setting methods, the OKR system encourages input from all levels of the organization, fostering a sense of ownership and engagement among employees. This can lead to quicker adaptation to changes and more efficient cross-departmental collaboration, thereby increasing organizational agility and flexibility.

View all questions
stars icon Ask follow up

To avoid soul-killing 'over-alignment,' healthy organizations encourage some goals to emerge from the bottom up. Google has "20% time," which frees engineers to work on side projects for the equivalent of one day a week. By freeing people to set at least some of their own objectives and almost all of their own key results, this approach encourages innovation. It also helps to bring the perspectives of people in the trenches into the center of the organization.

stars icon
Questions and answers
info icon

The implementation of OKR (Objectives and Key Results) as explained in "Measure What Matters" can significantly influence the performance and growth of a business. It encourages innovation by allowing some goals to emerge from the bottom up. For instance, Google's "20% time" policy allows engineers to work on side projects for one day a week, fostering creativity and innovation. By allowing employees to set some of their own objectives and key results, businesses can harness the perspectives of those in the trenches, leading to more informed decision-making and strategic planning. This can result in improved performance and business growth.

The concept of "20% time" from Google, as discussed in "Measure What Matters", can foster innovation in other organizations by encouraging autonomy and creativity. This approach allows employees to dedicate 20% of their time to work on side projects of their own choosing, which can lead to new ideas and innovations. It also helps to bring the perspectives of people in the trenches into the center of the organization, which can lead to more diverse and innovative solutions. Furthermore, it can increase employee engagement and satisfaction, as they have the opportunity to work on projects they are passionate about.

View all questions
stars icon Ask follow up

Connected companies are also quicker companies—when goals are public, a 'team of teams' can attack trouble wherever it surfaces.

The story of Intuit

Intuit has made Fortune's list of the world's most admired companies for 14 years in a row. Over its history, the company has survived a series of competitive threats by staying one step ahead. The company's culture of transparency has enabled it to be more openly connected.

A few years ago, Intuit was busy pivoting in several directions at once as it moved to the cloud, which was both exciting and stressful. The chief information officer, Atticus Tysen, introduced OKRs to his direct reports to help the IT department to adapt. The following quarter he rolled out the system to the director level; and the quarter after that, to all 600 IT employees.

stars icon
Questions and answers
info icon

OKRs (Objectives and Key Results) can be used in innovative ways to drive performance and growth in a company transitioning to the cloud. Firstly, they can be used to set clear and measurable goals for the transition process, ensuring everyone in the company understands what is expected of them. Secondly, they can be used to track progress and identify any areas where performance is lagging, allowing for timely interventions. Thirdly, they can be used to foster a culture of accountability and transparency, as everyone can see what others are working on and how they are progressing towards their goals. Finally, they can be used to align the efforts of different teams and departments, ensuring everyone is working towards the same overall objective of successful cloud transition.

Implementing OKRs (Objectives and Key Results) like Intuit can present several challenges. Firstly, there might be resistance to change, especially from employees who are comfortable with the existing system. Secondly, setting unrealistic or unclear objectives can lead to confusion and lack of focus. Thirdly, there might be a lack of understanding on how to use OKRs effectively. To address these challenges, it's important to communicate the benefits of OKRs clearly to all employees, provide training on how to set and use OKRs, and ensure that the objectives are realistic and aligned with the company's goals.

View all questions
stars icon Ask follow up

Tysen says the key for Intuit to succeed was for all OKRs to be visible throughout the company. For those working outside headquarters, OKRs ended the mystery of what was happening back at HQ, making the company more cohesive. When a new project comes up for discussion, everyone asks how it fits into the OKR template. "OKRs have consolidated our far-flung department," opening it horizontally across teams.

stars icon
Questions and answers
info icon

The OKR (Objectives and Key Results) system challenges traditional methods of project management and team cohesion by promoting transparency and alignment across the organization. Unlike traditional methods where goals and progress may be siloed within departments, OKRs are visible throughout the company. This visibility ends the mystery of what's happening in different parts of the organization, fostering a more cohesive company culture. When a new project arises, everyone asks how it fits into the OKR template, ensuring alignment with overarching objectives. This approach breaks down departmental barriers and encourages cross-team collaboration.

Implementing OKRs (Objectives and Key Results) throughout an organization can present several challenges. One of the main challenges is ensuring visibility and understanding of OKRs across all levels of the organization. This can be particularly difficult for those working outside headquarters or in remote teams. Another challenge is aligning individual and team OKRs with the organization's overall objectives. To overcome these challenges, it's important to maintain transparency and open communication about OKRs across the organization. Regular check-ins and updates can help ensure everyone understands and is aligned with the OKRs. Additionally, training and support can be provided to help individuals and teams set and manage their OKRs effectively.

View all questions
stars icon Ask follow up

In the cloud era, OKRs can be particularly effective as horizontal alignment comes naturally. With transparent OKRs, Tysen says, "the data and analytics team could see from the start what our financial systems team had in mind ... The teams linked up their objectives in real time, rather than after the fact—a sea change from our historical way of doing things."

stars icon
Questions and answers
info icon

The implementation of OKRs (Objectives and Key Results) in the cloud era can enhance alignment and collaboration between different teams in a business in several ways. Firstly, it allows for real-time visibility and transparency of objectives across different teams. This means that all teams can see what others are working towards, fostering a sense of shared purpose and alignment. Secondly, it enables teams to link up their objectives in real time, rather than after the fact. This can lead to more effective collaboration, as teams can adjust their strategies and actions based on the objectives of others. Lastly, the use of cloud-based OKR platforms can facilitate communication and collaboration, as they provide a centralized place for teams to track progress and share updates.

Yes, there are several organizations that have successfully linked up their objectives in real time using OKRs. Google is a prime example, where OKRs have been a critical part of their culture since the early days. LinkedIn and Twitter have also used OKRs to align their teams and achieve their goals. In the non-tech world, Anheuser-Busch InBev, the world's largest brewer, uses OKRs to align their global teams. These examples show that OKRs can be effective in a variety of industries and company sizes.

View all questions
stars icon Ask follow up

Track

The third OKR system superpower is that they can be tracked. OKRs are driven by data, with periodic check-ins, objective grading, and continuous reassessment. They can be revised as circumstances dictate.

OKR lifecycle

There are three phases to the OKR lifecycle, starting with setting up. Here, the most important thing is to make sure that everyone's OKRs can be easily found and shared—the system is not truly transparent if nobody sees the goal you shared. There are now a number of robust, cloud-based OKR management software packages available, that allow users to navigate a digital dashboard to create, track, edit, and score their OKRs. Such platforms promote internal networking, drive engagement, and make everyone's goals more visible. It is also important to make sure that the team deploying it adopts OKRs universally. This may mean appointing one or two OKR 'shepherds' to get everyone on board.

stars icon
Questions and answers
info icon

Cloud-based OKR management software offers several innovative features that promote internal networking and engagement. Firstly, they provide a digital dashboard where users can create, track, edit, and score their OKRs. This visibility of everyone's goals fosters a sense of shared purpose and collaboration. Secondly, these platforms are designed to be transparent, making everyone's OKRs easily accessible and shareable. This transparency promotes accountability and encourages engagement. Lastly, some software packages may include features like social recognition, where achievements can be publicly acknowledged, further driving engagement.

The implementation of OKR lifecycle phases challenges traditional goal-setting practices in organizations in several ways. Firstly, it promotes transparency and visibility of goals across the organization. Unlike traditional goal-setting practices where goals might be confined to specific teams or individuals, OKRs are shared and easily accessible to everyone in the organization. This fosters a sense of collective responsibility and alignment towards the organization's objectives. Secondly, the use of digital dashboards for creating, tracking, editing, and scoring OKRs encourages engagement and internal networking. This is a departure from traditional practices where goal tracking might be less interactive and not as user-friendly. Lastly, the universal adoption of OKRs within a team or organization ensures that everyone is aligned and working towards the same objectives, challenging the traditional practice of isolated or siloed goal-setting.

View all questions
stars icon Ask follow up

The second phase is holding regular mid-cycle check-ins. Writing down a goal increases your odds of attaining it; and monitoring your progress with colleagues increases the odds even more—two integral features of the OKR system. A study in California found that people who recorded their goals and sent weekly progress reports to a friend attained 43% more of their objectives than those who merely thought about their goals.

stars icon
Questions and answers
info icon

Small businesses can utilize the OKR (Objectives and Key Results) system to monitor progress and drive performance and growth by setting clear, measurable objectives and key results. The first step is to define the objectives, which are the goals the business wants to achieve. The key results are the measurable steps needed to achieve these objectives. Regular check-ins are crucial to monitor progress towards these objectives. These check-ins allow for adjustments and course corrections as needed. The OKR system encourages transparency and alignment within the team, which can drive performance and growth.

Regular mid-cycle check-ins and progress monitoring with colleagues are integral to the success of the OKR (Objectives and Key Results) system. These practices increase the odds of attaining the set goals. When goals are written down and progress is monitored and shared with colleagues, it creates a sense of accountability and transparency. This encourages individuals to work towards their objectives more diligently. Furthermore, it allows for timely identification of any issues or roadblocks, enabling quicker course correction. A study found that people who recorded their goals and sent weekly progress reports to a friend achieved 43% more of their objectives.

View all questions
stars icon Ask follow up

At each check-in, you have one of four options: continue; update (i.e., modify a Key Result or Objective to respond to changed circumstances); start (i.e., launch a new OKR when the need arises); or stop. When an OKR has outlived its usefulness, drop it—but also reflect on it, asking what you learned that can be applied in the future. An OKR dashboard is a real time means of flagging what needs attention. At Google, the benchmark check-in cycle is monthly, but frequency varies with the business needs of the moment. The most physically dispersed teams check in the most frequently.

stars icon
Questions and answers
info icon

The OKR (Objectives and Key Results) dashboard at Google serves as a real-time tool for flagging what needs attention. It allows for continuous monitoring and updating of objectives and key results, enabling the team to respond to changing circumstances swiftly. The dashboard is particularly beneficial for physically dispersed teams as it provides a centralized platform for tracking progress and maintaining alignment. The frequency of check-ins can be adjusted according to the business needs, with more dispersed teams checking in more frequently. This system can be implemented by other dispersed teams to enhance their productivity and alignment.

The OKR (Objectives and Key Results) system has been successfully implemented in many renowned corporations and organizations. One notable example is Google, where the OKR system is used to track objectives and their outcomes. The system allows for flexibility, with options to continue, update, start, or stop an OKR based on changing circumstances or business needs. The frequency of check-ins can vary depending on the team's needs. This system has helped Google and other organizations maintain focus, align their teams, and achieve their goals.

View all questions
stars icon Ask follow up

The final phase is the wrap-up, which comprises objective scoring, subjective self-assessment, and reflection. A low score begs the question, is the objective still worth pursuing? If so, what can we change to achieve it? On the other hand, if a team or department approaches 100% in its OKR scoring, it probably its sights too low! The key is to set aggressive goals; achieve most of them; accept that there will be some that were not met and reflect thoughtfully on why that may be the case; reflect on what was achieved; and then repeat the cycle. A Harvard Business School study found that learning from direct experience is more effective when coupled with reflection.

stars icon
Questions and answers
info icon

The key takeaways from the book "Measure What Matters" that can be applied by managers and entrepreneurs are:

1. The importance of setting Objectives and Key Results (OKRs) to align and engage your team towards achieving common goals.

2. The need for aggressive goal setting. It's better to aim high and miss than to aim low and hit.

3. The value of reflection in learning and improving. Reflecting on what was achieved and what was not helps in understanding the reasons behind the outcomes and in making necessary adjustments for the future.

The OKR (Objectives and Key Results) system has significantly influenced the performance and growth of renowned corporations by providing a clear framework for setting and achieving aggressive goals. It encourages teams to aim high and accept that not all objectives will be met, fostering a culture of continuous learning and improvement. The system also promotes reflection on successes and failures, which is crucial for growth and development. Companies like Google and LinkedIn have used OKRs to align their teams towards common objectives, driving performance and growth.

View all questions
stars icon Ask follow up

The Gates Foundation

The Gates Foundation at its launch in 2000 was something wholly new—a $20 billion startup. Within two years it had scaled to the point that it needed a more structured form of goal-setting. The Foundation embraced OKRs to deliver the real-time data needed to wage war against malaria, polio, and HIV. Bill Gates says using the OKR approach with grant reviews allows the team to judge whether a proposal has clear goals and fits the Foundations objectives. People in philanthropy often confuse the mission, which is directional, with the objective, which is the set of concrete steps you're actually engaged in. "Having a good mission is not enough. You need a concrete objective, and you need to know how you're going to get there."

stars icon
Questions and answers
info icon

A small organization can utilize the OKR (Objectives and Key Results) system for growth and performance improvement by first defining clear and measurable objectives. These objectives should align with the organization's mission and strategic goals. Next, key results should be identified for each objective. These are specific, quantifiable outcomes that indicate progress towards the objective. The OKR system encourages transparency and alignment, as everyone in the organization understands the objectives and their role in achieving them. Regular check-ins and updates are also crucial to track progress and make necessary adjustments. This system fosters a culture of accountability and continuous improvement.

The OKR (Objectives and Key Results) approach challenges traditional practices in philanthropy by introducing a more structured form of goal-setting. Unlike traditional practices that often confuse the mission with the objective, OKR clearly distinguishes between the two. The mission is directional, while the objective is the set of concrete steps one is actually engaged in. This approach allows philanthropic organizations to have clear goals and a concrete plan on how to achieve them. It also provides real-time data, which is crucial in making informed decisions and tracking progress.

View all questions
stars icon Ask follow up

Using OKRs, the Foundation can set an ambitious top-line goal, like eliminating Guinea worm disease, then set quarterly and annual beats for key results, to know whether the resources being used are making progress against the goal. (After a series of grants from the Foundation, programs have reduced the incidence of Guinea worm disease from 75,000 in 2000 to just 22 in 2015.)

stars icon
Questions and answers
info icon

Small businesses can utilize the OKR (Objectives and Key Results) framework to track progress and drive performance growth by setting ambitious top-line goals and then establishing quarterly and annual key results to measure progress against these goals. This allows businesses to ensure that resources are being effectively used towards achieving their objectives. It's important to note that the OKR framework encourages setting high-reaching goals, even if they aren't fully achieved, to drive maximum effort and innovation.

The implementation of Objectives & Key Results (OKRs) can significantly contribute to the real-world scenario of disease eradication. OKRs allow organizations to set ambitious goals, such as eliminating a specific disease, and then establish key results on a quarterly and annual basis to measure progress towards that goal. This system ensures that resources are being effectively used to make progress against the goal. For instance, the use of OKRs has helped reduce the incidence of Guinea worm disease from 75,000 in 2000 to just 22 in 2015.

View all questions
stars icon Ask follow up

Stretch

The final OKR superpower is the system's ability to motivate people to excel by doing more than they had thought possible. Setting conservative goals stymies innovation; setting ambitious 'stretch' goals encourages people to go outside their comfort zones. It allows people to embrace what Jim Collins calls BHAGs—Big Hairy Audacious Goals. People with hard goals may reach them less often, but they also consistently perform at a higher level than people with easy goals. Stretched workers are more productive and more engaged.

stars icon
Questions and answers
info icon

Big Hairy Audacious Goals (BHAGs) are ambitious long-term goals that act as a powerful mechanism to stimulate progress. They are meant to shift the way organizations operate, driving them towards innovation and improvement. For example, Google's BHAG was to 'organize the world's information and make it universally accessible and useful'. This goal has shaped Google's business strategy, leading to the development of various products like Google Search, Google Maps, and Google Drive. Similarly, Microsoft's BHAG was 'a computer on every desk and in every home', which significantly influenced their strategy, leading to the development of user-friendly software and affordable personal computers. BHAGs are influential as they provide a clear and compelling target, create a sense of urgency, and stimulate extraordinary effort.

The OKR (Objectives and Key Results) system encourages innovation and performance in a corporate setting by motivating individuals to exceed their own expectations. Instead of setting conservative goals, the OKR system promotes the setting of ambitious 'stretch' goals. This pushes individuals to step outside their comfort zones and strive for what Jim Collins refers to as BHAGs - Big Hairy Audacious Goals. Although individuals with hard goals may not always achieve them, they consistently perform at a higher level than those with easy goals. This stretching of abilities leads to increased productivity and engagement.

View all questions
stars icon Ask follow up

Google divides its OKRs into two categories: committed goals, which are tied to the company's metrics around product releases, hiring, and customer, and are to be met 100% within a set time frame; and aspirational goals, which are bigger-picture, higher-risk ideas where an average 40% failure rate is to be expected. Aspirational goals draw on all four OKR superpowers—they can only be met by a transparent and connected organization that has focus and commitment, and that tracks progress toward the objective.

stars icon
Questions and answers
info icon

The OKR (Objectives and Key Results) system influences Google's corporate strategy and business model by providing a structured approach to goal setting and tracking. Google divides its OKRs into two categories: committed goals and aspirational goals. Committed goals are tied to the company's metrics around product releases, hiring, and customer engagement, and are expected to be met 100% within a set time frame. Aspirational goals, on the other hand, are bigger-picture, higher-risk ideas where an average 40% failure rate is expected. These goals require a transparent and connected organization that has focus and commitment, and that tracks progress toward the objective.

1. Divide OKRs into committed and aspirational goals: Committed goals are tied to the company's metrics and are expected to be met 100% within a set time frame. Aspirational goals are bigger-picture, higher-risk ideas where a certain failure rate is expected.

2. Transparency and connection: Aspirational goals can only be met by a transparent and connected organization. This means that everyone in the organization should be aware of the goals and how their work contributes to them.

3. Focus and commitment: The organization should be focused and committed to achieving the goals. This includes tracking progress towards the objective.

View all questions
stars icon Ask follow up

Intel's Operation Crush set the ambitious goal of 2,000 design wins in one year—which required one win per sales person per month, effectively tripling their numbers. At the end of the year, the team had won over 2,300 new accounts and Intel's future was secured.

At Google, Page expects team members to create products and services that are ten times better than the competition, not just improving on existing systems but reinventing them. Aspirational OKRs are set at 60-70% attainment, meaning that performance is expected to fall short at least 30% of the time. Team members are encouraged to try and fail.

stars icon
Questions and answers
info icon

Yes, several companies have successfully implemented the Aspirational OKRs system. Google is a prime example, where team members are encouraged to create products and services that are ten times better than the competition. They set their Aspirational OKRs at 60-70% attainment, expecting to fall short at least 30% of the time. This encourages innovation and risk-taking. Other companies like LinkedIn, Twitter, and Uber have also adopted this system to drive growth and innovation.

Setting and achieving Aspirational OKRs can be challenging due to several reasons. Firstly, they are intentionally set high, which means there's a risk of not achieving them. This can lead to demotivation among team members. Secondly, they require innovative thinking and a willingness to take risks, which might not be present in all team members. Lastly, they require a supportive culture that encourages experimentation and accepts failure, which might not exist in all organizations. To overcome these challenges, it's important to foster a culture that values innovation and risk-taking, provide support and resources for ambitious projects, and ensure that failure is seen as a learning opportunity rather than a setback.

View all questions
stars icon Ask follow up

Continuous performance management

Continuous performance management is slowly taking the place of the annual review in HR systems. Ten percent of Fortune 500 companies have ditched the annual review. Adobe discovered that annual reviews were costing the company 80,000 manager hours a year and in 2012 dropped them in favor of continuous performance management. This is the younger sibling of OKRs; combined with the quarterly goals and built-in tracking of OKRs it uses conversations, feedback, and recognition to lift everyone's achievement.

stars icon
Questions and answers
info icon

Transitioning from annual reviews to continuous performance management can be achieved through several practical steps. First, it's important to communicate the change and its benefits to all employees. Second, training should be provided to managers on how to give continuous feedback and recognition. Third, implementing a system for tracking progress, such as Objectives & Key Results (OKRs), can help keep everyone on track. Lastly, it's crucial to ensure that the process is ongoing and not just a one-time event. Regular check-ins and feedback sessions should be scheduled to discuss progress and address any issues.

The implementation of OKRs (Objectives and Key Results) and continuous performance management has significantly impacted Fortune 500 companies like Adobe. Adobe, for instance, found that annual reviews were costing the company 80,000 manager hours a year. In 2012, they dropped them in favor of continuous performance management. This system, combined with the quarterly goals and built-in tracking of OKRs, uses conversations, feedback, and recognition to lift everyone's achievement. This shift has allowed companies to be more agile, responsive, and efficient in their performance management.

View all questions
stars icon Ask follow up

At Google, OKRs amount to a third or less of performance ratings. More important is feedback from cross-functional teams and most of all context. One-on-one meetings with managers allow for goal setting and reflection; ongoing progress updates; two-way coaching; and light-touch performance reviews.

To reap the full benefit of OKRs, feedback becomes a critical component of continuous performance management, along with continuous recognition from managers and peers that is tied to company goals and strategies.

At Adobe managers, employees, and peers join in multiple check-in conversations a year. These focus on quarterly OKRs, feedback, and career development. The result is more engaged employees who want to stay with the company.

An OKR culture is an accountable culture, transparent and vision-based. The rulebook tells people what they can or can't do, but the culture of the organization can tell people what they should do. Or, as business philosopher Dov Seidman puts it, "What we choose to measure is a window into our values, and into what we value."

stars icon
Questions and answers
info icon

Having an accountable, transparent, and vision-based culture in an organization can have several implications. Firstly, it promotes trust among employees and management, as transparency eliminates hidden agendas. Secondly, accountability ensures that everyone is responsible for their actions, which can lead to improved performance and productivity. Lastly, a vision-based culture provides a clear direction for the organization, aligning all efforts towards a common goal. This can result in increased motivation and commitment among employees.

The key takeaways from the book "Measure What Matters" that can be actionable for managers are:

1. Implementing Objectives and Key Results (OKRs): This is a goal-setting system that helps organizations set ambitious goals with measurable results.

2. Creating an accountable culture: The book emphasizes the importance of transparency and vision in creating a culture of accountability.

3. Measuring what matters: The book suggests that what an organization chooses to measure reflects its values and priorities.

4. Learning from world-renowned corporations: The book provides insights into how OKRs have helped successful corporations navigate through challenges.

View all questions
stars icon Ask follow up

Download, customize, and translate hundreds of business templates for free

Start for free ⬇️

Go to dashboard to download stunning templates

Download