Flow Chart Collection

Synopsis

Need to simplify workflow management and make it more effective? Our Flow Chart Collection includes a variety of visualizations that can be used and customized for all kinds of business scenarios, such as PERT flow chart, user journey flow, standard operating procedure, SIPOC flow, root cause analysis, and many more. 

PERT chart

PERT flow chart is designed to be used for project management. It stands for Project Evaluation and Review Technique. PERT also includes critical path, which is the flow that spans the most consecutive dependent tasks. Because of that, it's critical to the project's success. Having all the tasks laid out in this way will help you estimate the duration of the critical path, and the project as a whole. (Slide 3)

Questions and answers

What is the future of PERT flow charts in project management?

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The future of PERT (Project Evaluation and Review Technique) flow charts in project management looks promising. As projects continue to grow in complexity, the need for effective project management tools like PERT charts is likely to increase. They provide a visual representation of a project's timeline, which can help project managers identify the critical path and estimate the project's duration. Furthermore, advancements in technology could lead to more sophisticated and user-friendly PERT charting tools, making them even more integral to project management.

How has the use of PERT flow charts evolved over time?

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The use of PERT flow charts has evolved over time as project management has become more complex and the need for efficient planning and scheduling has increased. Initially, PERT charts were used primarily in large-scale projects such as construction and defense. However, with the advent of software and technology, PERT charts have become more accessible and are now used in a variety of industries and for projects of all sizes. They have also become more sophisticated, with the ability to incorporate more detailed information and data.

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User journey flow

Another commonly used flow chart is the user journey flow, which is an essential part of product design and development. User journeys show the steps that a user would take to use a product or complete a specific task within the product. Every digital product has essential tasks that every user has to complete, and a user flow can help identify where and when to put major decision points. (Slide 6)

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Case studies

Take a look at Zoom. When Zoom designed their user flows, they kept in mind what people wanted and how fast they wanted it. Zoom's user flow makes it so people can get on calls quickly. In just five clicks or less, users can open a meeting room and invite people to a video chat.

Amazon is another company that's mastered the user flow. While it ships about 1.6 million packages a day, each customer goes through roughly the same purchasing flow. One way Amazon succeeds in its user flow is it lets users browse for whatever they want before they have to log in. If it had placed the login requirement before it showed its value, potential buyers might've gone elsewhere to buy their stuff.

Questions and answers

What is SOP?

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SOP stands for Standard Operating Procedure. It's a set of step-by-step instructions compiled by an organization to help workers carry out complex routine operations. SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations. They are typically used in a professional context, where their aim is to outline the procedures that are necessary to complete tasks in accordance with industry regulations, provincial laws or just plain old corporate policy. SOPs can be found in all industries, but are particularly prevalent in pharmaceutical, medical, health care, military and government sectors.

What are some industry-specific applications of SOP flow charts?

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SOP flow charts are widely used across various industries. In manufacturing, they can be used to outline the process of assembling a product. In healthcare, they can detail the steps for patient care procedures. In food service, they can illustrate the process of preparing a dish. In IT, they can depict the process for troubleshooting a software issue. Essentially, any industry that requires a standardized process can benefit from using SOP flow charts.

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Standard Operating Procedure (SOP) flowchart

The Standard Operating Procedure flow chart, or SOP, is one that might look familiar to those who work in larger teams. SOP clarifies the procedure and protocol that all team members should follow, so there's no confusion. Every company needs a way to get teams on the same workflow, and SOP flow charts remain the most popular way to do that. (Slide 14)

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Trello boards are a common SOP tool. It lets users write detailed task descriptions, assign them to specific teams, and create dependencies between tasks, even if those tasks involve a different team. Trello saw the need for a tool to help align teams. And customers saw the value: it grew from 0 to 500,000 users within 2 years, and 2 years later it hit nearly five million users.

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SIPOC flow

The SIPOC flow chart is a great way to show a high-level view of your processes when many internal and external stakeholders are involved. It stands for Suppliers, Inputs, Processes, Outputs, and Customers. SIPOC is often used for process improvement. By mapping out all the most important components, they help identify bottlenecks or where certain steps can be eliminated. A SIPOC diagram can help answer questions like "Can we improve the ways we manage our suppliers?" or "Are we delivering our product in the most efficient way possible?" (Slide 19)

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Root cause analysis

Not only can flow charts be used to improve business processes, but they can also be used as a personal productivity system to improve our personal lives. In most cases, whether it's a personal or business problem, the first thing we blame is not always the root cause. That's why it's recommended to use the FIVE WHYS methodology to break down the problem and identify the root problem of it all. (Slide 24)

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Getting-things-done

The Getting-Things-Done flow chart helps prioritize tasks at hand and shows what to tackle first, based on urgency, ease of completion, and relevancy. For each task on your to-do list, run it through this flow chart to see if it should be done right away, saved for later, or handed off to someone else. It won't be long before that to-do list is a DONE list. (Slide 28)

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